Hatch is an AI-driven customer service representative platform that helps businesses manage personalized conversations through voice, SMS, and email. It automates outreach and nurtures leads from pre-sale to post-sale, ensuring follow-ups with prospects who do not initially convert. The platform integrates with lead sources and CRMs, allowing sales teams to engage leads through a collaborative inbox and utilize customizable AI agents for various tasks, such as qualifying leads and booking appointments.

Founded in 2016, Hatch operates remotely and focuses on driving revenue impact for its clients, having generated over $5.1 billion in revenue. The platform offers a no-code conversational AI builder, omnichannel communication support, and transparent revenue reporting. It also ensures compliance with TCPA and 10DLC regulations. Hatch primarily serves businesses in the home improvement and home services sectors, helping them automate customer communication and improve lead conversion rates.