Level AI is a technology company based in Mountain View, California, founded in 2018. The company specializes in AI-powered solutions for customer contact centers, utilizing conversational intelligence, generative AI, and semantic intelligence to enhance operations. Level AI's mission is to support customer service workers with tools that boost productivity and improve customer experiences.

The company's main offering is Naviant, an end-to-end customer experience intelligence and automation platform. Naviant provides real-time analysis of customer interactions, automated quality assurance, AI-driven coaching tools, and features for real-time assistance. It also includes sentiment analysis to gauge customer emotions and identify upsell opportunities. Level AI's platform is designed to integrate seamlessly with existing contact center systems while ensuring data privacy and ethical AI use.

Level AI serves various industries, including financial services, insurance, healthcare, and retail, with a notable customer base that includes companies like Carta and OpenTable. The company has approximately 63 employees and has raised over $70 million in funding, reflecting strong confidence in its innovative technology.