Glia is a technology company based in New York City, specializing in AI-powered digital customer service and unified contact center solutions. Founded in 2012, Glia aims to enhance the in-person customer experience online through its innovative ChannelLess Architecture. This platform allows businesses to engage customers seamlessly across various channels, including video, voice, chat, SMS, and CoBrowsing, all integrated into a single interface.

Glia's offerings include a next-generation contact center platform that combines multiple interaction channels, AI-driven virtual assistants, and real-time agent guidance. The company primarily serves customer-focused financial institutions, such as banks and insurance companies, providing solutions that meet high security and compliance standards. Glia's technology helps organizations improve customer support, increase online conversions, and enhance agent productivity, all while maintaining a customer-first approach and a commitment to innovation.