Cresta is a technology company that specializes in generative AI solutions for contact centers. Founded in 2017 at Stanfords AI Lab by Sebastian Thrun and his co-founders, Cresta aims to enhance customer experience and operational efficiency through advanced artificial intelligence. The company is headquartered in Palo Alto and has expanded globally, employing over 300 people across APAC and EMEA markets.

Cresta offers a unified AI platform designed for enterprise-scale contact centers. Its core products include Agent Assist, which provides real-time guidance for agents, and Post-Call Analytics, which delivers conversation intelligence for better coaching and decision-making. The AI Agent automates routine interactions, while the Opera platform allows for the customization of AI models. Additionally, the AI Analyst interface helps business leaders extract insights from customer conversations. Cresta serves large enterprises and Fortune 500 companies across various industries, helping them improve revenue, customer satisfaction, and operational efficiency.