Mindful is a business services company based in Akron, Ohio, that specializes in customer experience solutions. With around 139 employees and annual revenue under $5 million, Mindful focuses on enhancing operational efficiency and improving experiences for employees, agents, and customers through innovative technology.

The company offers a Total Experience Platform that includes features like callback, call scheduling, and customer feedback mechanisms. This platform helps brands deliver service when and where customers want it, without needing to replace existing infrastructure or retrain agents. Mindfuls technology empowers agents to provide personalized service, fostering customer loyalty. Their clients, which include some of the largest and fastest-growing brands, have seen significant improvements, such as a 30% reduction in service costs and a 63% increase in first contact resolution.

Mindful also provides resources like guides and case studies to demonstrate how their solutions enhance customer service experiences. Their Mindful Callback feature has achieved FedRAMP Authorization, highlighting the companys commitment to security and compliance for government and enterprise clients.