Kustomer is a New York City-based company founded in 2015 that specializes in a conversational customer relationship management (CRM) platform. The platform is designed to create a unified, customer-centric experience by consolidating customer interactions across various channels into a single interface. This approach allows businesses to focus on building real relationships with their customers rather than merely managing support requests.

Kustomer's core offerings include a unified timeline that aggregates all customer interactions, native workflows and automation tools for increased efficiency, and AI-driven features like sentiment analysis and intelligent suggestions. Initially targeting small and medium-sized businesses, Kustomer has expanded its services to larger enterprises, enhancing its capabilities and integrating with third-party applications. The company has experienced significant growth, securing multiple rounds of funding to support its development and market expansion.