Decagon is a San Francisco-based startup founded in 2023 by Jesse Zhang and Ashwin Sreenivas. The company specializes in generative AI-powered customer support solutions for enterprises. With significant venture capital backing, Decagon has raised approximately $200 million and is valued at $1.5 billion. The team consists of around 100 employees and serves notable clients such as Notion, Duolingo, and Substack.

Decagon offers a cloud-based SaaS platform that features an AI agent engine utilizing large language models. This platform automates various customer service tasks, including answering product questions and managing subscriptions, across multiple channels like chat, email, and social media. Key features include 24/7 automated AI agents, omnichannel support, and analytics tools that provide insights into customer interactions. Decagon aims to enhance customer experience by empowering brands to deliver efficient and scalable support while improving engagement and loyalty.